PRIVACY POLICY AND DATA PROTECTION

1. Introduction

Tarot Fans, operated by UNDICI MEDIA, is committed to protecting your personal data and complying with applicable regulations, including the General Data Protection Regulation (GDPR) and the French Data Protection Act.

This policy informs you about:

The data we collect
How we use and process it
The security measures in place
Your rights regarding data protection

By using Tarot Fans, you agree to the terms of this Privacy Policy and Data Protection Policy.

2. Data Collected

2.1. Personal Data

Full Name: For identification and personalized services
Email Address: For account verification, notifications, and customer support
Phone Number: For communication and account security
Date of Birth: For age verification and personalized experience
Profile Picture (optional): Visible during consultations
Languages Spoken: To facilitate communication with experts
Payment Information: Secured via our provider, Stripe

2.2. Usage Data

Consultation History: Experts consulted, duration, and costs
Wallet Transactions: Credits, debits, and available balance
Technical Information: IP address, device type, operating system, browser

2.3. Cookies and Similar Technologies

We use cookies to enhance your experience and analyze platform usage:

Essential Cookies: Ensure proper site functionality
Analytics Cookies: Improve the platform
Advertising Cookies: Provide personalized content and ads

2.4. Protection of Minors

Tarot Fans is strictly reserved for adults (18 years and older). We do not knowingly collect personal data from minors.

If we detect non-compliant registration, we will immediately delete the relevant information.

3. Purposes of Data Processing

3.1. Service Management

Your data is used to:

Create and manage your account
Facilitate consultations with experts (audio, video, chat, live)
Ensure secure payments and transactions
Personalize your user experience

3.2. Communications

We use your contact details to:

Send you updates about your account and consultations
Inform you of promotions and new features
Respond to your support requests

3.3. Analysis and Security

We analyze your interactions with the platform to:

Improve services and user experience
Detect and prevent fraud
Develop new features

5. Data Security

5.1. Security Measures

We implement several advanced protections:

Data encryption during transmission and storage
Restricted access controls to prevent unauthorized access
Regular security audits to identify potential vulnerabilities

5.2. Payment Security

All transactions are processed through Stripe, which complies with PCI DSS standards.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

Right of Access: Request a copy of your information
Right of Rectification: Correct inaccurate or incomplete data
Right to Erasure: Delete your data under certain conditions
Right to Portability: Receive your data in a usable format
Right to Object: Refuse data processing for certain purposes
Right to Withdraw Consent: Revoke your consent at any time

To exercise your rights, contact us: privacy@tarot-fans.com

7. International Data Transfers

Your data may be transferred outside the European Union, including to the United States for Stripe.

We ensure that these transfers comply with GDPR standards through:

European Commission Standard Contractual Clauses (SCCs)
Appropriate protection mechanisms

8. Data Retention

We retain your data as long as necessary to achieve the defined purposes or to comply with legal obligations.

Once the retention period has expired, your data is deleted or anonymized.

10. Privacy Policy Updates

We may update this policy to reflect:

Legal developments
Changes in our practices

Any modifications will be communicated on the platform or by email.

By continuing to use Tarot Fans after an update, you accept the new policy.

11. Contact

For any questions or requests regarding your personal data, contact our Data Protection Officer: privacy@tarot-fans.com